Complaint Portal
The Complaint Portal
is designed to give customers and partners a clear, fair way to report concerns about certified venues.
Complaint Portal
The Complaint Portal
is designed to give customers and partners a clear, fair way to report concerns about certified venues.
Be the Change with CallFree Certified™
Take the lead in shaping environments that embody care, respect, and inclusivity. Get certified today and show your commitment to privacy and integrity.
Accountability is at the heart of CallFree Certified™
How It Works
- Complete the form with details such as venue name, date/time, issue type, and description.
- Optionally upload supporting evidence (photo, receipt, or link).
- Provide your email if you’d like updates on the investigation.
Once submitted, each complaint is assigned a unique case number and securely logged in our system for tracking and accountability. Our compliance team carefully reviews all new submissions within five business days to determine the nature and seriousness of the concern. During this process, we may reach out to the venue directly to request additional information or to provide them an opportunity to respond. Depending on the findings, outcomes may range from an official warning to probation, suspension, or, in the most serious cases, revocation of certification. This structured process ensures that every complaint is handled consistently and in alignment with our standards.
Accountability is at the heart of CallFree Certified™
Why It Matters
- Customers The CallFree Certified™ mark assures guests that every certified venue meets consistent, accessible, and respectful standards.
- Members Certification protects businesses from misuse while reinforcing their credibility and investment in higher standards.
The Complaint Portal is designed to give businesses, partners, and the public a reliable way to share concerns and uphold accountability. By offering a clear path to report issues, we strengthen the trust behind every CallFree Certified™ venue. Each report is handled with care, ensuring fairness for both the individual and the business involved. This process not only protects the credibility of our certification but also highlights venues that are committed to maintaining high standards. Together, we build confidence in spaces that truly reflect respect, privacy, and inclusion.
All complaints are treated with the highest level of confidentiality and professionalism, protecting both the individual submitting the concern and the venue involved. Venues are encouraged to take corrective action whenever possible, as our goal is to support improvement and uphold the integrity of the CallFree standard. However, repeated issues or severe violations are met with stricter consequences to preserve the trust and credibility of the certification nationwide. By balancing fairness with accountability, we ensure that the certification continues to represent reliability, transparency, and genuine commitment.